Customer Service Team Lead / Manager | FMCG / Supply Chain / Manufacturing Industry | South East

• South East Melbourne
• Full time
• Start the New year with a bang!

The role:

We are seeking a motivated Customer Service Team Lead / Manager to join a family owned, flexible, friendly and progressive pharmaceutical company!

Key Responsibilities:

• Management and monitoring of systems and processes for customer orders and forecasts - Manage the end to end order to delivery cycle
• Champion the automation of the customer ordering process
• Preparing documentation / reporting
• Guide, monitor and support Customer Service Coordinator team (2 staff)
• Work with the account management and operational teams to achieve results, improve performance and provide continuous improvement solutions

Key Requirements:

• MRP/ERP (ie SAP) knowledge valuable
• Pleasant, creative leader with positive mindset and excellent communication skills
• Ability to motivate the team and demonstrate excellent problem-solving skill
• People and task focussed
• Strong awareness and appreciation of commercial environment and customer expectations
• Effective relationship building and negotiating skills
• Understanding of pharmaceutical supply chain and manufacturing operations desired
• Team leadership/management skills
• Must have strong attention to detail and accuracy
• Ability to direct and prioritise multiple tasks and activities

Don't miss out on a great opportunity!

contact Kristine at 0407 300 881 / kristine@goodpeoplehr.com.au for more information!

APPLY NOW!