Good People HR - Careers

Seeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K

Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects?

If this sounds like the role you would like to be in for 2022, send your application in asap! We are interviewing candidates for this role ASAP!

Seeking:

Service Desk Analyst

This role looks after Level 1 Support, ideal for a graduate with 1+ years of experience and a person willing to grow and learn

Service Desk Engineer

This role looks after Level 2 Support, ideal for an Engineer with 3 years experience with good troubleshooting skills, this role also has an opportunity to run small projects (e.g. printer fleet rollouts, Active Directory group policy changes)

Industry:

  • Pharmaceutical Manufacturing

  • Location:
  • South-Eastern Suburbs

  • Salary:
  • Analyst Package $86K & Engineer Package $92K

  • Day to day aspects of the Service Desk Analyst Role:

    • Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations. Working at our level 1 ICT Service Desk

    • Primarily at one of our two main sites to welcome end-user requests and provide advice in conjunction with technical support

    • The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications, client networks and conferencing facilities.

    • Identification and logging of incidents, triage, categorisation and request prioritisation

    • Participate in after-hours on-call roster supporting after hours production and operations

    • Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.

    • Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services

    • Work in accordance with personal and department agreed Service Levels.

    Day to day aspects of the Service Desk Engineer role:

    • Work within the ICT Service Desk and provide end-user technical support
    • Primary functions for the role include desktop support, troubleshooting, network
    • support, and general ICT operations activities.

    • Participate in ICT operations duties, which may include maintaining endpoint
    • deployments using MDT, patching using BigFix and WSUS, Azure AD and cloud, plain
    • paper printing and label printing, telephony and technical administrative tasks

      • Assist the team with asset reconciliation, and non-technical administrative
      • processes.

      • Assist the ICT operations team to offer support and technical troubleshooting
      • Work with business users to develop requirements, specifications and project
      • management plans for IT projects

      • Participate in on-call after-hours roster.

      • Liaise with customers and vendors for IT projects

      • Coordinate ICT projects (such as deployments), as is part of Service Transition, or
      • support other team members coordinate projects

      • Maintain in-depth knowledge, ensuring personal and professional development in
      • line with the ICT business plans, and provide advice on policies, processes and
      • procedures relating to the transition of ICT Services between technical environments

        • Work in accordance with personal and department agreed Service Levels.

        • Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.

        • Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services

        • If this sounds like the role you would like to be in for 2022, send your application in asap! We are interviewing candidates for this role ASAP!

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